General terms and conditions of sale

General terms and conditions of sale

Our conditions of sale and delivery exclude in a general and complete manner the application of any other conditions laid down by the buyer.

These terms and conditions take precedence over any terms and conditions set out by the buyer before, during or after the conclusion of the sale, unless different conditions are expressly accepted by us in writing.

Prices and general information:

Due to the uncertainty of the prices of raw materials, labour and the fluctuations that may occur between the day of placing the order and the day of its execution, our prices are not binding and may be changed without prior notice.

All our orders are executed on the conditions in force at the date of dispatch of the goods, even for contracts in progress.

All orders are subject to acceptance by us. Any commitment made by our agents or representatives is only valid after our written confirmation.

All orders are binding and cannot be cancelled by the buyer. Delivery times are given as an indication only and are not binding on us. without any obligation on our part. Delays cannot justify any claim for damages against us.

Payment and collection:

All our invoices are payable either :

cash (according to invoice date)
by 30-day draft, presented for acceptance by us or our bank, without discount, unless otherwise indicated on the front.

By express agreement, and unless a postponement is requested in good time and granted by us, failure to pay for our supplies on the due date will result in :

immediate payment of all outstanding sums, regardless of the method of payment (by accepted or unaccepted bill of exchange).
the payment, by way of damages and penalty clause, of compensation equal to 15% of the sums due, in addition to interest calculated at the legal rate plus 50%, from the day following the payment deadline until the day of final settlement, without the need for any formal notice.

In accordance with the 2013 Law on the Modernization of the Economy (LME), in the event of late payment, penalties will be applied based on three times the legal interest rate. These penalties are automatically payable, without the need for a reminder, from the day after the payment date indicated on the invoice. In addition, a fixed indemnity of 40 euros for collection costs will be automatically added to each invoice not paid on the due date.

Penalties are payable at the same time as the balance of the debt.

For first-time customers, shipments are made cash on delivery (C.O.D.), due to the time required to open an account.

Transport and packaging:

Our goods travel at the risk of our customers.

In the event of shortages, damage or delays, our customers must refuse deliveries or make reservations with the carrier within 3 days of receiving the goods. following receipt of the goods.

Force majeure:

The occurrence of a case of force majeure has the effect of suspending the execution of our contractual obligations.

A case of force majeure is any event beyond our control that prevents the normal functioning of the manufacturing or shipping of the products. of the products. In particular, cases of force majeure include total or partial strikes that hinder the proper functioning of our company or that of one of our suppliers. of our company or that of one of our suppliers, subcontractors or transporters, as well as the interruption of transport, of the supply of energy, raw materials or raw materials or spare parts.

Right of withdrawal:

In accordance with current legislation, SENGA customers (qualifying as consumers under the preliminary article of the French Consumer Code) have a right of withdrawal of 14 calendar days, from receipt of their order, to return any product purchased on our site, without having to justify their decision or bear any costs other than those related to the return. To exercise this right, the customer must notify Senga of their decision to withdraw by means of a clear statement (for example, by e-mail or post). Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.). Once the products have been received and checked, SENGA undertakes to reimburse the customer within 14 days, including standard delivery costs. This right of withdrawal does not apply to personalized products, special products outside the catalog, products sold in large quantities for specific customers, cylinders, perishable goods or other exceptions provided for by law.

Complaints and returns:

Any complaint, in order to be admissible, must be formulated within eight days following the reception of our goods.

Returns are only accepted if we have previously authorised them. They must be sent to us free of charge at home and must include only goods in perfect condition. only goods in perfect condition. The goods are credited to the buyer without the latter being able to demand reimbursement in cash. They will only be taken back in exchange for other supplies.

Parts manufactured according to specifications or drawings are neither taken back nor exchanged.

Consumers are informed that they have the right to appeal to a consumer mediator in the event of a dispute.

Acceptance of the terms and conditions of sale:

Any customer who places an order with our company or enters into a contract with it implicitly accepts the above conditions.

Attribution of jurisdiction:

In case of dispute, the court of ANNECY (74000) will have exclusive jurisdiction.